Greendsand Surgery, Ampthill
The Health Centre, Oliver Street, Ampthill, Beds, MK45 2SB
Appointments: 01525 631391
General Enquiries: 01525 631390
Out of Hours: 111
Fax: 01525 631393

New Patients Welcome

  • We have an open list and welcome new patients. More...

Patient Survey Results

The results so far are shown below.

Total responses: 243

1Access to a Doctor or Nurse
Speed at which the telephone was answered?
     Excellent74
 30%
     Very Good85
 34%
     Good58
 23%
     Fair14
 5%
     Poor10%
     No experience 11
 4%
2Speed at which the telephone was answered if call transfered?
     Excellent29
 12%
     Very Good40
 16%
     Good26
 10%
     Fair5
 2%
     Poor00%
     No experience 137
 57%
3Length of time you had to wait for an appointment?
     Excellent81
 33%
     Very Good83
 34%
     Good48
 19%
     Fair24
 9%
     Poor20%
     No experience 4
 1%
4Convenience of day and time of your appointment?
     Excellent95
 39%
     Very Good77
 31%
     Good52
 21%
     Fair10
 4%
     Poor3
 1%
     No experience 4
 1%
5Seeing the Doctor of your choice?
     Excellent63
 26%
     Very Good61
 25%
     Good53
 22%
     Fair26
 10%
     Poor4
 1%
     No experience 32
 13%
6Length of time waiting to to check in with Reception?
     Excellent129
 53%
     Very Good62
 25%
     Good36
 14%
     Fair6
 2%
     Poor00%
     No experience 8
 3%
7Length of time waiting to see the Doctor or Nurse?
     Excellent34
 14%
     Very Good67
 28%
     Good74
 31%
     Fair37
 15%
     Poor9
 3%
     No experience 17
 7%
8Opportunity of speaking to a Doctor or Nurse on the telephone when necessary?
     Excellent38
 15%
     Very Good46
 19%
     Good24
 10%
     Fair14
 5%
     Poor00%
     No experience 118
 49%
9Opportunity of obtaining a home visit when necessary?
     Excellent15
 6%
     Very Good17
 7%
     Good13
 5%
     Fair5
 2%
     Poor00%
     No experience 190
 79%
10Level of satisfaction with the after hours service?
     Excellent14
 5%
     Very Good17
 7%
     Good18
 7%
     Fair11
 4%
     Poor3
 1%
     No experience 175
 73%
11Obtaining a Repeat Prescription
Prescription ready on time?
     Excellent83
 36%
     Very Good61
 26%
     Good25
 10%
     Fair12
 5%
     Poor10%
     No experience 46
 20%
12Prescription correctly issued?
     Excellent99
 43%
     Very Good57
 25%
     Good21
 9%
     Fair7
 3%
     Poor00%
     No experience 43
 18%
13Handling of any queries?
     Excellent77
 34%
     Very Good63
 28%
     Good27
 12%
     Fair20%
     Poor10%
     No experience 55
 24%
14Obtaining Test Results
Results available when you contacted us?
     Excellent62
 28%
     Very Good63
 28%
     Good32
 14%
     Fair5
 2%
     Poor00%
     No experience 58
 26%
15Level of satisfaction with the amount of information provided?
     Excellent65
 29%
     Very Good61
 27%
     Good36
 16%
     Fair9
 4%
     Poor00%
     No experience 50
 22%
16Level of satisfaction with the manner in which the result was given?
     Excellent69
 31%
     Very Good56
 25%
     Good37
 16%
     Fair5
 2%
     Poor10%
     No experience 52
 23%
17About the Staff
The information provided by the Reception staff?
     Excellent92
 41%
     Very Good75
 33%
     Good35
 15%
     Fair5
 2%
     Poor00%
     No experience 14
 6%
18The helpfulness of the Reception staff?
     Excellent111
 49%
     Very Good72
 32%
     Good31
 13%
     Fair4
 1%
     Poor00%
     No experience 6
 2%
19The information provided by other staff?
     Excellent83
 37%
     Very Good70
 31%
     Good25
 11%
     Fair4
 1%
     Poor00%
     No experience 40
 18%
20The helpfulness of other staff?
     Excellent86
 38%
     Very Good72
 32%
     Good24
 10%
     Fair3
 1%
     Poor00%
     No experience 36
 16%
21Finally...
My overall satisfaction with the Practice?
     Excellent116
 52%
     Very Good82
 36%
     Good21
 9%
     Fair4
 1%
     Poor00%
     No experience00%

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