Greendsand Surgery, Ampthill
The Health Centre, Oliver Street, Ampthill, Beds, MK45 2SB
Appointments: 01525 631391
General Enquiries: 01525 631390
Out of Hours: 111
Fax: 01525 631393

New Patients Welcome

  • We have an open list and welcome new patients. More...

Patient Appointment Survey Results

The results so far are shown below.

Total responses: 236

1Which of the following methods would you prefer to use to book an appointment?
     In person13
 5%
     Phone178
 76%
     Online 42
 18%
2Last time you tried, were you able to see a doctor (not necessarily your chosen doctor) within 48 hours?
     Yes218
 92%
     No10
 4%
     N/A 8
 3%
3Last time you tried were you able to get an appointment with a doctor in advance?
     Yes144
 61%
     No41
 17%
     N/A 48
 20%
4Last time you tried were you able to see the Doctor of your choice?
     Yes118
 50%
     No70
 29%
     N/A 48
 20%
5How far in advance would you like to be able to book an appointment?
     1-3 days121
 54%
     1 week57
 25%
     2 weeks40
 17%
     3 weeks10%
     4 weeks + 5
 2%
6Missed appointments are a problem for the practice. Can you easily contact the practice when you wish to cancel an appointment?
     Yes218
 93%
     No3
 1%
     N/A 11
 4%
7Did you know you can book an appointment with the GP, Practice Nurse and Health Care Assistant one month ahead?
     Yes92
 39%
     No141
 60%
     N/A 00%
8Did you know that you can book and cancel appointments with the GP online?
     Yes114
 48%
     No110
 47%
     N/A 9
 3%
9Do you understand the role of the Nurse Practitioner in the practice?
     Yes174
 74%
     No60
 25%
     N/A 00%
10Do you understand the role of the Practice Nurse in the practice?
     Yes162
 69%
     No70
 30%
     N/A 00%
11Do you understand the role of the Health Care Assistant in the practice?
     Yes86
 36%
     No143
 61%
     N/A 4
 1%
12When a surgery is running late, are you informed that this is the case by the reception staff?
     Yes133
 57%
     No80
 34%
     N/A 20
 8%
13The reception area is going through some changes so it meets the Disability Discrimination Act. We would like your views on what you would like from the new waiting room. Please select all improvements you would like to see.
     New waiting room seating38
 16%
     Better information- more notice boards28
 11%
     Better information - leaflet stands21
 8%
     Children's area76
 32%
     Suggestion box39
 16%
     Table10
 4%
     Magazine racks62
 26%
     No change 96
 40%
13 a)Other, please state.
 [text response - use View Comments]

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