As a member of our patient group we will contact you to find out what changes you would most like to see at this Practice. We will ask questions from time to time, such as what you think about our opening times, getting an appointment, reception issues or the quality of the care or service you received. You can also get involved with a debate online.
We will contact you via email and keep our surveys short so it shouldn't take too much of your time. You decide how often and when you would like to respond.
This is your opportunity to have a say in the changes and decisions taken within the Practice about the services we offer.
All registered members now have access to the Patient Group discussions, surveys and analysis.
If you have any comments or questions please email firstname.lastname@example.org
The Patient Participation group (PPG) was re-established in November 2014
The role of the PPG is to represent the patient community and respond to the Practice’s services from the patients’ point of view. In doing so, it helps the Practice to achieve its goal of optimising patient services and enhancing their care and welfare.
The PPG feeds back responses to the Practice’s services and comments on its initiatives, acting as a critical friend. It also assists with the review of the Patient Survey and acts as a conduit for patients to inform Greensand Surgery of their reaction to their services.
The PPG believes that improving direct communication between patients and surgeries is one of their most important functions as it is key to the Practice’s understanding of the needs of the community.
However, the Group is not a channel for individual complaints, concerns or issues.
Greensand Surgery PPG meet bi-monthly so have 4 or 5 PPG meetings a year; which are held at the Surgery. The meetings are currently 6.30pm – 8pm enabling a GP to attend after surgery.
Dates of meetings: 12th July 2017. 27th September 2017 and 6th December 2017.
All registered patients are welcome to join the PPG although, in the interests of effective decision making, attendance at meetings is limited to twelve. Our group meets approximately every quarter.
Wendy Toomey, Patient Representative from Greensand Surgery