Frequently asked questions
Who do I contact if I am not happy with the appointment?
Please contact feedback.bedoc@nhs.net.
How will my records be shared?
When you are offered an appointment at the extended access service, you will be asked for your consent to share your record with the healthcare staff working in the service. If you are not happy for your record to be shared you will not be able to use this service.
Will I see my own GP and/or Healthcare Professional?
You will be seen by an experienced GP or Healthcare Professional, but it is unlikely that you will be seen by your own GP or Healthcare Professional. If you would prefer to see your usual GP or Healthcare Professional, please book an appointment during your surgeries normal opening hours.
Will the GP or Healthcare Professional I see have access to my medical record during my appointment?
Your medical record will be available to the GP or Healthcare Professional that sees you, to ensure that they have the information they need to give you the best possible care. The GP or Healthcare professional you see will update your record with full details of the consultation that has taken place to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.